Back to Here
Refund Policy
Last updated:
You may request a full refund within 7 days of your first payment. After that, refunds remain available for duplicate charges, services not delivered, and any refund required by applicable law.
Legal operator / data controller
北京金色黎明科技有限公司
Beijing Golden Dawn Technology Co., Ltd.
- Country of registration
- China
- Registered address
- Room 336, 1st Floor, Nos. 318–354 Jingkai Road, Huangcun Town, Daxing District, Beijing, China
- Customer support and privacy requests
- support@backtohere.com
The English name and address are translations for reference. The Chinese name is the registered legal name.
1. First payment: 7 days
You may request a full refund within 7 days of your first successful paid purchase of Back to Here. This applies to both monthly and annual subscriptions. Renewals and plan changes do not start a new first-payment window.
2. After the first 7 days
The general first-payment guarantee ends after that period. You can still request a refund for duplicate charges or a paid service that was not delivered. Any refund or withdrawal rights required by applicable law continue to apply; this policy does not limit them.
3. How to request a refund
Email support@backtohere.com from your account email where possible. Include your order or receipt reference, payment date and the request. For duplicate charges or an undelivered service, include a short description so we can locate the issue. No passwords, verification codes or full card details are needed.
We will check the request and arrange qualifying refunds through Waffo Pancake to the original payment method. The time for the credit to appear depends on the payment provider. We will explain any further information needed or a decision that affects the request.
4. Stop future renewal separately
Sign in to Account, select “Manage or cancel plan”, and complete cancellation in the secure Waffo customer portal before the next renewal. If you need help, include cancellation in your support request. Cancellation by itself does not refund a prior payment; a refund request by itself is not confirmation that future billing has stopped.