Terms of Service

1. What the service offers

Back to Here provides guided grounding and breathing, daily thoughts, CBT-inspired self-reflection, general ECG information and appointment notes. These core tools are free and do not require an account. Optional Pro and Max subscriptions add AI Guides.

This is a general relaxation and self-reflection service. It does not provide diagnosis, therapy, personal ECG interpretation, medication advice or treatment plans. AI replies may be inaccurate or incomplete. We do not monitor emergencies; seek local emergency or qualified professional help when needed. Stop a practice if it feels uncomfortable.

2. Accounts and acceptable use

Accounts and paid AI features are for people aged 18 or older. Provide an email address you control, keep your credentials private and contact support if you suspect unauthorised access. You are responsible for your own use of the account.

Plans are for one person’s ordinary manual use. Do not share or resell accounts, automate or bulk-call the AI interface, circumvent access or usage limits, interfere with the service, or submit unlawful content. We may restrict access for a material breach or a security threat, with an explanation where reasonably possible. This does not remove applicable refund or consumer rights.

• Privacy Policy

3. Prices and included usage

Prices are in US dollars. Taxes and any currency conversion are shown at checkout before payment. Checkout is available only when production billing is enabled. There is no default free trial or lifetime plan.

• Pro: $9.99 per month or $89 per year; 250 successful AI replies per UTC calendar month; Here & Now, Thought Sorter and Wind-down.
• Max: $19.99 per month or $179 per year; 1,000 successful AI replies per UTC calendar month; all three Pro Guides plus Gentle Planner and Visit Prep.
• One successfully generated AI reply counts as one use. A technical failure without a generated reply does not count. Allowances reset each UTC calendar month, including on annual plans, do not roll over and cannot be combined between accounts. There are no automatic overage charges.

• Compare plans

4. Payment and automatic renewal

Waffo Pancake acts as merchant of record for paid subscriptions and handles checkout, payment and applicable sales taxes. Payment details are entered in Waffo’s hosted checkout. We do not receive full card numbers or card security codes.

When you purchase a recurring plan, you authorise recurring charges at the selected monthly or annual interval until you cancel. The checkout shows the amount, billing interval and renewal terms before you confirm payment. Paid access is granted after payment is confirmed by the billing service.

5. How to cancel

Sign in, open Account, choose “Manage or cancel plan”, and complete cancellation in the secure Waffo customer portal. Cancel before the next renewal to stop future charges. Your plan normally remains available until the end of the paid billing period shown in the portal, unless a refund or another applicable right ends it earlier.

If the portal is unavailable or you cannot access your account, email support@backtohere.com with your account email and order reference. Cancelling a subscription and requesting a refund are separate actions. Simply closing the browser, stopping use or requesting account deletion does not by itself cancel billing.

• Open Account

6. Refunds

You may request a full refund within 7 days of your first payment. After that, refunds remain available for duplicate charges, services not delivered, and any refund required by applicable law.

This first-payment policy applies to monthly and annual purchases. Renewals or plan changes do not restart the first-payment window. Email support@backtohere.com with your account email, order reference and request. Do not send passwords, verification codes or full card details. Refunds are processed through Waffo to the original payment method; the payment provider determines when the credit arrives.

Cancelling alone does not create a refund, and this policy does not limit mandatory consumer rights. See the Refund Policy for the request process.

• Refund Policy

7. AI, your content and intellectual property

AI use is optional. With your separate consent, your messages and recent conversation context are sent to OpenAI, either directly or through OpenRouter when routing is enabled. Review the Privacy Policy before using AI and leave out identifying information and personal medical records. The company does not save chat history.

You retain any rights you have in the content you submit. You permit us and the service providers to process it for the features you request. If you choose to submit a public review, you permit its publication after moderation. AI output may not be unique and is not professional advice. Site content and third-party materials remain subject to their respective rights and licences.

8. Service changes and responsibility

We may maintain or update the service, and interruptions can occur. We do not promise a health outcome or uninterrupted availability. If a paid service is not delivered, the refund policy and applicable rights still apply.

Material price or allowance changes will be communicated before they apply to a new billing period. We will not silently reduce the benefits of an already paid period. Updated terms will show a new date; material changes affecting subscribers will be communicated through the service or their account email.

Each party remains responsible as required by applicable law. These terms do not exclude liability or remedies that cannot legally be excluded. The laws of the People’s Republic of China govern these terms, subject to any mandatory protections available under the law where you live. Contact support to resolve a concern; nothing here requires you to waive access to a competent court or regulator.